Return Eligibility
Products must be returned within 7 days of receipt. To be eligible for a return, items must be unused, in the original packaging, and in the same condition as received.
2. Non-Returnable Items
Certain items, such as perishable goods, custom products, and gift cards, are not eligible for return.
3. Return Process
To initiate a return, contact us at info@LaConectaTequila.net with your order number and reason for return. We will provide instructions on how to return your items.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 30 days.
5. Exchanges
If you need to exchange an item, please contact us at info@LaConectaTequila.net with your order number and details of the exchange. We will provide instructions on how to proceed.
6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. Original shipping costs are non-refundable.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@LaConectaTequila.net with photos and details. We will arrange for a replacement or refund.
Delivery Times
Estimated delivery times vary by location and shipping method:
• Standard Shipping: 2-5 business days
• Expedited Shipping: 1-3 business days
• Express Shipping: 1-2 business days
Please note that these are estimates and actual delivery times may vary.
Order Processing:
Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages. If your tracking information shows that your package has been delivered but you have not received it, please contact the carrier.
Contact Us:
If you have any questions about our Shipping and Delivery Policy, please contact us at info@LaConectaTequila.net